The following policies have been set in place to best serve you and our tribe members. They are presented in the best quality and tradition of excellent service for our current and future clientele.
Refunds
We delight ourselves in providing you with exceptional service + excellent customer care. We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost while within the realm of original services.
Returns
AGAPE will accept, for return or exchange, items that are in new condition, unused, unaltered + free of damages by the customer. For a full refund or exchange, bring in your item within 7 days from the original purchase without exception. Items cannot be returned or exchanged after 7 days from the receipt of original purchase. Items must be returned with all it’s contents + must be in their original packaging + condition. Opened or used products will not be accepted.
Cancelations
Agape policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. This policy allows us time to inform our standby guests of availability and helps to maintain thriving careers for our artists. Appointments are confirmed via text/email 48 hours in advance to help in this matter.
All booked services must be held with a credit or debit card. In the event of a rescheduled or canceled appointment, 48-hour notice is needed to avoid forfeiting your deposit.
Late Policy
To respect the time of clients and staff, we ask you to be on time for your appointment.
Clients who arrive more than 15 minutes late for their service will be considered as a cancellation. Clients who have 3 or more cancelations will be required to make deposits covering the full cost of their desired services when booking future appointments.
Services
It’s important to have realistic expectations when coming in for a chemical service. Color history and medications may need to be discussed with your stylist for best results. If you are uncomfortable discussing medications with your service provider, please contact your doctor to find out how the medications you are taking may affect your hair service.
Negative reactions to the hair may occur if any of the following applies to you:
-
Previously colored or lightened hair
-
Previous texture services
-
Metallic dyes, henna, box dyes or well water
-
Prescription medications that alter the bonds of the hair fiber
-
Thermal damage
-
Environmental damage
-
Use of products that contain silicones or other plastics
Consultations may include these concerns mentioned. It is the client’s responsibility to research past or current medications or health treatments in their relation to a chemical service. Damaged caused as a result of these items not being communicated is not the responsibility of the salon or stylist.